Questions schools ask us most.
Answers about getting started, pricing, everyday use and support. If your question is not here, our team is a message away.
Getting started
What is ScholeioERP?
ScholeioERP is a cloud-based school management system. It brings learner records, academics, attendance, fees, staff, communication and reporting into one system, with dashboards for administrators, teachers, parents and students.
Which schools is it for?
Primary and secondary schools, day and boarding schools, private and mission schools, and groups of schools run by churches or trusts. It was built in Africa, for African schools.
How long does it take to get started?
It depends on the size of your school and the state of your existing records. We agree a timeline with you as part of your quote, and implementation always starts with your individual school.
Can you bring in our existing records?
Yes. We import learners, guardians and staff in bulk, and check them class by class with your team before you go live.
Pricing
How is ScholeioERP priced?
Schools pay a licence fee per enrolled learner each term, so the cost grows or shrinks with your school. Contact us for a quote based on your learner numbers.
Are there one-off costs?
Implementation, data migration and training are quoted separately from the licence, so you can see exactly what you are paying for.
Do you offer a demo before we commit?
Yes. We will show you the system live, using classes and fee structures similar to yours. Book a demo.
Using the system
Can parents without smartphones use it?
Yes. Parents on basic phones receive SMS messages and can check balances, results and attendance through USSD menus. Parents with smartphones can use the Android app or the web portal.
Which payment methods are supported?
Fees paid by mobile money (currently EcoCash, OneMoney and Telecash) and by bank can be receipted against the right learner and term. Other payment providers can be supported on request.
Does it handle more than one currency?
Yes. You can bill, receipt and report in USD and local currencies.
Can we manage several schools in one account?
Yes. Groups of schools sit under one account. Administrators can switch between schools and use the multi-school dashboard to compare them side by side.
Is there a mobile app?
ScholeioERP is on Google Play for Android. The iOS app is coming soon. Everything also works in a web browser.
What does School AI do?
School AI lets administrators ask questions of their school data in plain language, such as which classes are behind on fees. Teacher AI helps with lesson planning and assessment.
Support & security
Who can see our school data?
Access is role-based: bursars see finance, teachers see their own classes and parents see only their own children. Every financial transaction keeps an audit trail.
Does ScholeioERP support two-factor authentication (2FA)?
Yes. Users can turn on two-factor authentication for an extra layer of security when logging in. After entering their password, they confirm it is really them with a one-time code sent by email or SMS, or generated by an authenticator app such as Google Authenticator or Microsoft Authenticator.
This means a stolen or guessed password on its own is not enough to get into your school's data.
Where is the system hosted?
ScholeioERP is built, hosted and secured in Africa, and supported by our team in Harare.
Do you train our staff?
Yes. Training for each role is part of every implementation. We also offer AI and digital skills workshops for teachers.
How do we get help after going live?
Contact our local support team on WhatsApp at +263 789 783 783 or by email at hello@safebit.solutions.
How does the referral programme work?
The programme is open to anyone. If you introduce a school to ScholeioERP, you are rewarded for each successful referral. Contact our office to find out how it works for you.
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